Cancellation and rescheduling

Your confirmation email includes a link to your booking. You can use this to reschedule or cancel your session up to 12 hours before it begins.

Changes or cancellations within 12 hours will be charged the full session fee.

Email Jessie at jessie@angelicreiki.nz.

If you are unwell or something unexpected has happened, please get in touch. Jessie will always try to find another time with you where possible.

Please give as much notice as you can.

If Jessie needs to cancel your session, you can choose between a full refund or moving your booking to another time.

If you cancel more than 12 hours before your session, you will receive a full refund.

For cancellations within 12 hours, refunds are at Jessie's discretion.

Refunds are returned to the card you originally paid with and may take a few business days to appear.

If you do not attend your session and have not contacted Jessie beforehand, the session will be treated as used.

That time has been kept especially for you and is unlikely to be filled at short notice.

If something unexpected or genuinely difficult happened, please get in touch with Jessie.

Packages include three sessions paid for upfront.

You can book your sessions one at a time whenever suits you, and you have six months from the date of purchase to use them.

If you cancel or reschedule a package session, that session goes back into your balance so you can book another time.

If you have not used any sessions from your package, you can request a refund.

Once the first session has been used, any remaining sessions stay available as credit for you to use within the package period.