Plans change. That is fine.

Every confirmation email carries a link to your booking. From there you can move it to another time or cancel it, more than 24 hours before the session starts. You do not need an account or a password.

Inside 24 hours, the link stops offering changes. That is not a refusal, it is just the point where Jessie needs to hear from you directly, because she has usually set the room and the day around the session by then.

Message Jessie. She would far rather move a session than have you arrive unwell, unsettled or rushed, and she will find another time.

Nothing about this is automated at that point, so please give her as much notice as you can.

If Jessie cancels a session for any reason, you are refunded in full or moved to another time, whichever you prefer.

If you cancel, a refund is at Jessie's discretion and is not automatic. Rescheduling is almost always the better outcome for both of you, and it is what she will offer first.

Refunds, when they are made, go back to the card that paid and can take a few days to appear.

A session that is not attended and was not moved beforehand is treated as taken. The time was held for you and could not be offered to anyone else.

If something genuinely went wrong, say so. This is a small practice and it is run by a person, not a policy.

A package of three sessions is paid for up front and the sessions are booked one at a time, whenever suits you. They do not expire.

Cancelling a session booked against a package returns it to your balance rather than refunding it, so nothing is lost and you can book another time.

A package that has not been used at all can be refunded on request. Once any session in it has been taken, the remaining sessions stay as a balance rather than becoming a refund.